Legal documents
Important information about our relationship and the way we conduct business.
Why these documents matter
Clarity & transparency
They explain our services and relationship with our clients
Regulatory compliance
They reflect the rules under which we are licensed in the UAE (CMA) & South Africa (FSCA)
Informed decision‑making
Understanding the risks and obligations helps you trade with confidence.
Client agreement
Sets out the full terms of our relationship, incorporating the Order execution policy and the Client's money & assets policy, together with all mandatory risk disclosures.
Client agreement
Download
Risk disclosure and acknowledgements
Provides a comprehensive overview of potential risks, including technical risks, client funds risks, and product‑specific market risks.
Risk disclosure and acknowledgements
Download
Privacy policy
Explains how we collect and use your personal data, in line with applicable data protection laws.
Privacy policy
Download
Complaints Management Framework
Complaints process
document.pdf
Download
Conflicts of Interest
Conflict of Interest manual
document.pdf
Download
FAIS Disclosure
Approved license categories (FSCA), contact details for complaints & compliance officer
document.pdf
Download
PAIA Manual
A Promotion of Access to Information Act (PAIA) Manual
document.pdf
Download
POPIA
Protection of Personal Information Act
document.pdf
Download
TCF
Treating customers fairly
document.pdf
Download
Regulated and Licensed in the UAE & South Africa
RoboMarkets MENA for Financial Brokerage L.L.C, regulated by the Capital Market Authority (CMA) in the United Arab Emirates under registration number 2378170
Address: Office 903, Park Heights Square 1, Dubai Hills Estate, Dubai Hills, Dubai, UAE
RoboMarkets SA (Pty) Ltd is an Authorised Financial Services Provider (FSP) with the Financial Sector Conduct Authority. FSP No. 53105.
Address: 3 Gwen Lane, Sandton, 2031